Question 1

How to create Shorts in OneTakeAI?

Accepted Answer

OneTake allows you to turn any long video into short, engaging clips that are ready for YouTube Shorts, TikTok, Instagram Reels, and Facebook Reels. You can generate Shorts automatically or guide the A.I. with your own instructions. This article walks you through each step of the process.

| Shorts can be generated for any video that is longer than 30 seconds. If your video is shorter than 30 seconds, the Shorts tool will not be available.

Step 1. Open your project

Open any video project you want to use. Once the project loads, you’ll see the main controls at the top of the editor. Look for the “Shorts” button in the top menu bar.

Step 2. Open the Shorts panel

Click Shorts. A side panel will open on the right side of your screen showing the Shorts workspace. If this is your first time, the panel will be empty. You will see a button labeled: “Suggest Shorts from this video” Click it to begin.

Step 3. Choose how OneTake should generate your Shorts

When you click “Suggest Shorts from this video,” a window appears with two options:

Option 1. Just Suggest The Best Shorts

OneTake automatically analyzes yo

Question 2

What payment methods do you accept?

Accepted Answer

You can subscribe to OneTake using a variety of secure payment methods. Payments are processed through Hotmart, our trusted global payment partner. Hotmart supports several payment options depending on your country.

Accepted payment methods

Credit and debit cards

Hotmart supports all major cards, including:

Visa
MasterCard
American Express
And other regionally supported cards

PayPal

In many regions, you can also complete your purchase using PayPal.

Local and regional payment options

Depending on your location, Hotmart may offer additional local payment methods during checkout. These options vary by country and may include:

Local e-wallets
Regional debit systems
Bank transfer options supported by Hotmart All available methods for your region will appear directly on the checkout page.

|| Important Note - Paddle is used for new plans, while Hotmart is used for archived plans.

Do you accept wire transfers?

Hotmart supports manual payment options such as wire transfers or SEPA transfers in certain countries If this option is available for you, it will appear during checkout.

If your card was declined

If a card is rejected, you can try:

Using another card
Selecting PayPal on the checkout page
Checking if one of the local payment methods is available
Updating your card information through your subscription management link These options usually resolve most payment issues.

Additional information

We also use Hotmart to powe

Question 3

Can I upload a PowerPoint file to OneTake?

Accepted Answer

At this time, OneTake does not support uploading PowerPoint files (.ppt or .pptx). The platform is designed to work with video and audio formats only, and PowerPoint files cannot be imported or converted directly inside OneTake. When you start a new project, the upload options available are:

My Device (video/audio files)
Camera
Audio
Screencast
Google Drive
Google Photos
Link
YouTube
Dropbox
Zoom

None of these import methods accept PowerPoint files, and the interface does not display any option for uploading or converting presentation formats.

What you can do instead

If you want to use a PowerPoint presentation in your video, here are the supported alternatives:

1. Export your PowerPoint as a video

PowerPoint allows you to export a slideshow as an MP4 video file. Once exported, you can upload the MP4 file to OneTake using the My Device option.

2. Record your screen while presenting

You can present your slides and record your screen using:

Screencast (built into OneTake)
Any external screen recorder, then upload the resulting video This creates a standard video file that OneTake can process.

3. Export individual slides as images

PowerPoint slides can be exported as PNG or JPG images. You can then include these images in your video usi

Question 4

Can I Try OneTake Before Subscribing?

Accepted Answer

Yes. All OneTake plans include a 7-day free trial for new users.

When you start a trial, you get access to the features included in the plan you selected. This allows you to explore the platform, upload videos, test the editing workflow, and evaluate the output quality before committing to a paid subscription. There is no permanent free plan. Access beyond the trial period requires an active paid subscription.

How the 7-Day Free Trial Works

You choose a plan from the current pricing options.
Your 7-day trial begins immediately after signup.
During the trial period, you can use the features included in that selected plan.
If you decide not to continue, you must cancel before the trial period ends to avoid being charged. | After the 7-day trial ends, your subscription converts automatically to the selected paid plan unless it has been canceled beforehand.

What Happens After the Trial Ends

If you continue your subscription:

You will be billed according to the plan and billing cycle you selected (monthly or yearly).
Your access remains aligned with the limits and features of your chosen plan. If you cancel during the trial:
Your subscription will not convert to a paid plan.
You will not be charged.

Where to View Current Plans and Limits

For the most accurate and up-to-date information on:

Editing minutes per month
Translation limits
Hosted video limits
Shorts generation
White-label hosting
Plan pricing (monthly and yearly) Visit the of

Question 5

When you speed up or slow  down, does it change the  pitch?

Accepted Answer

This is a common question that many customers ask when editing videos, especially with music or audio included. It's a valid concern, as changes in speed can often affect the overall quality of the sound, and thus impact the viewer's experience.

At its most basic level, pitch refers to the frequency of a sound wave, measured in Hertz (Hz). The higher the frequency, the higher the pitch, while lower frequencies produce lower pitches. This is why a musical note played on a piano sounds different from the same note played on a guitar or a trumpet.

When you speed up or slow down a piece of audio, you're also changing its frequency. If you speed up the audio, the frequency increases, resulting in a higher pitch, while slowing it down decreases the frequency and lowers the pitch.

However, there's more to it than just a simple change in frequency. When audio is played faster or slower, it can also affect the timing and rhythm of the piece. A fast-paced song played at a slower speed might sound sluggish or out of sync, while a slow ballad played at a faster speed might lose its emotional impact.

Luckily, advanced technologies such as those employed in OneTake's A.I. video editing software have made it easier than ever to adjust speed and pitch without sacrificing quality.

With OneTake, users can easily speed up or slow down a clip while maintaining its pitch, thanks to our advanced pitch correction and time stretching algorithms. This means that users can make videos that are mo

Question 6

How to set CNAME for white branding / Deleting Onetake Logo ?

Accepted Answer

| Reminder : exporting your project in MP4 (tab 3) will delete Onetake branding on the video

First step : go to the branding page

Second step : set your Cname and your domaine you want to create

Step three : after saving, onetake will show you credentials to put on your domain manager to coordonate

Step four : go to your Domain manager and add Cname , you can check the FAQ of your domain manager.

Hostinger : https://support.hostinger.com/en/articles/4738777-how-to-manage-cname-records WIX : Adding or Updating CNAME Records in Your Wix Account | Help Center | Wix.com Infomaniak : https://www.infomaniak.com/fr/support/faq/2033/gerer-les-enregistrements-cname-dname Godaddy : https://fr.godaddy.com/fr/help/ajouter-un-enregistrement-cname-19236 Dreamhost : [https://help.dreamhost.com/hc/en-us/articles/360035516812-Adding-custom-DNS-records#CNAME_record](https://help.dreamhost.com/hc/en-us/arti

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